Effective Date: December 29, 2025
At Foreveru, we want you to be completely enamored with your purchase. However, due to the nature of our products—which include skincare-infused foundations and hair treatments—we must maintain strict hygiene protocols to ensure the safety of all our customers.
You have 14 days from the date of delivery to request a return if you change your mind.
Condition: To be eligible, the product (e.g., Midnight Hair Mask or Aura Glow) must be unopened, unused, and in its original sealed packaging.
Hygiene Seal: If the safety seal is broken or the product shows signs of use, we cannot accept the return for hygiene reasons.
Exclusions: Sale items and personalized products are considered “Final Sale” and are not eligible for change-of-mind returns.
If your luxury order arrives damaged (e.g., a shattered glass serum bottle or a leaking shampoo), we will make it right immediately.
Report Window: You must report damages within 48 hours of delivery.
Evidence: Please email support@foreveru.com with your order number and clear photos of the damaged item and the shipping box.
Resolution: We will provide a pre-paid return label and ship a replacement at no extra cost, or issue a full refund to your original payment method.
We understand that choosing the perfect shade of Aura Glow or Satin Sand online can be difficult.
The “Swatch First” Rule: If your order includes a sample sachet, please test the sample before opening the full-size bottle.
Exchange: If the shade isn’t a match, you may exchange the unopened full-size bottle for a different shade within 14 days. Shipping costs for exchanges are the responsibility of the customer unless otherwise stated during a promotion.
Contact Us: Email returns@foreveru.com with your Order ID and the reason for the return.
Authorization: Once approved, we will send you a Return Merchandise Authorization (RMA) number and the return shipping address.
Pack Securely: Place the item in its original box. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Inspection: Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
Processing Time: Approved refunds will be processed back to your original payment method within 5–7 business days.
Original Shipping: Please note that original shipping charges are non-refundable.
| Issue | Return Window | Condition Required | Refund Type |
| Change of Mind | 14 Days | Sealed / Unused | Original Payment |
| Damaged/Defective | 48 Hours | As Received | Replacement or Refund |
| Wrong Shade | 14 Days | Unopened Bottle | Exchange |
| Sale Items | N/A | Final Sale | None |
